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Career Opportunity Details

Service Centre Officer (Telephone Operator)

Hotel:Hong Kong Gold Coast Hotel
Department:Front Office
Job Title:Service Centre Officer (Telephone Operator)
Job Responsibilities:
  • To handle the telephone terminal system
  • To process local and overseas calls to the hotel guests, hotel staff and take messages when necessary
  • To follow up the guest enquiries as well to furnish the up-to-date hotel information
  • To provide wake-up call service to the room guest 
  • Certificate or above in hospitality management or related disciplines
  • Customer service experience or call centre background is preferred
  • Excellent quality-oriented customer service skills
  • Good command of both spoken and written English and Chinese. Putonghua is a plus
  • Willing to work at shift schedule including morning, afternoon or overnight shift 

Closing date:27 Apr 2019
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