Skip to reservation Skip to main navigation Skip to main content
Select Language

Career Opportunity Details

Duty Manager

Hotel:Island Pacific Hotel, Hong Kong
Department:Front Office
Job Title:Duty Manager
Job Responsibilities:
  • Represent the management in handling all guest enquiries, dealing with VIP guests, ensuring service excellence with extensive involvement in the Hotel Guest Loyalty programme
  • Act as coordinator and ensure prompt and adequate service delivered by various departments
  • Handle emergency cases in accordance with hotel group policies and procedures, such as ensuring the safety and security of all hotel guests and staff members
  • Assist the Front Office Manager in the management of the front office operations, and ensure the smooth running of reception and the guest service counter
  • Degree or diploma holder in Hospitality Management or related disciplines
  • Minimum 3 years guest service experience at the front desk at a supervisory level
  • Able to work under pressure and handle ad hoc projects when necessary
  • Excellent quality-oriented customer service skills
  • Mature and independent with good leadership, customer-oriented and inter-personal skills
  • Knowledge of the Fidelio System (Opera version) would be an advantage
  • Excellent command of both spoken and written English and Chinese. Fluency in Putonghua would be a definite advantage
Closing date:31 May 2019
Apply Now

We use cookies to improve and personalise your visit. This use may include analytics and personalised marketing. By continuing into the site, you agree to this use. Please find out more about our Privacy and Cookie Policy here.